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Scorcerer seems to take a long time to sync a song

A few customers have reported that although Scorecerer Companion on their Mac or PC was able to find the iPad, it took a long time to synchronize a song, and in some cases, synchronization did not complete and Scorecerer Companion just hung.

Based on a few experiments, we have determined that this issue is due to a poor wifi connection between the iPad and your wifi router. This can happen if you are too far away from your router.

The solution is to move your iPad to be closer to your wifi router so that you have a good signal. Then retry the synchronization process

  1. Restart Scorecerer on your iPad and press the blue sync button
  2. Return to the room where your computer running Scorecerer Companion is located
  3. Restart Scorecerer Companion and then click on "Sync with iPad".
  4. Scorecerer Companion should immediately detect your iPad and then you can start the sync process again.
If you have iOS 10 or later installed on your iPad and see a gray bar covering the menu buttons please do one of the two things:
  1. If you are not using Bluetooth pedal to turn your pages - switch off bluetooth support in Scorecerer preferences
  2. You can also go to "Settings->General->Keyboard" on your iPad and turn off "Shortcuts" option

If you are having trouble syncing with your iPad, please make sure that
  1. You have iTunes installed OR you have installed the Bonjour service. (Windows users)
    We have heard that completely uninstalling iTunes and then reinstalling it fixes the problem for most users.
  2. Your iPad and your desktop computer are connected to the SAME network!
  3. You have not disabled Bonjour (Windows users)
  4. Your firewall is not blocking Scorecerer (Windows users)
  5. Your iPad has a strong wifi signal from your wifi router, i.e, you are not too far away from your wifi router
help2 Scorecerer Documentation (Desktop/iPad)



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